Shelter Case Manager
Harrisburg, PA
Full Time
VIP
Mid Level
The YWCA Greater Harrisburg is seeking an experienced and compassionate Domestic Violence Shelter Manager to join our team immediately. In this impactful role, you will help create a safe, supportive, and empowering environment for survivors of domestic violence and human trafficking. This is an opportunity to make a meaningful difference—restoring hope and transforming lives. Bilingual candidates are strongly encouraged to apply.
Position Details:
Position Requirements:
Position Details:
- Please note that this position comes with compensated on-call responsibilities.
- Working hours are Monday-Friday 8am-4pm; with 37.5 hours per week.
- Salary $24 per hour
- Complete Intakes and provide orientations for shelter residents.
- Provide case management that engages survivors through collaborative development and discussion of goals and action steps
- Develop safety plans with survivors
- Facilitate weekly house meetings and shelter support groups
- Provide ongoing support and advocacy, and utilize crisis intervention and de-escalation skills with survivors in crisis
- Collect and record service and client information timely and maintain confidential survivor records and outcomes; prepare and submit detailed program data or reports as may be required in accordance with established deadlines
- Develop and maintain professional working relationships with co-workers, supervisors, management, community members, other DV/SA agencies, shelters for the unhoused and/or survivors, and other organizations
- Facilitate the upkeep of the shelter housing facilities
- Support department crisis services including hotline coverage, medical and legal accompaniments, intakes and crisis counseling as needed
- Assume (paid) on-call duties as assigned including evenings, holidays and weekends.
Position Requirements:
- Two years relevant work experience in human services; Associates Degree in Human Services or related field with prior-related work experience; Bachelors Degree preferred. An equivalent combination of education and experience will all be considered.
- Prior case management experience REQUIRED
- Highly developed written and verbal communication skills and developed emotional intelligence
- Professional demeanor and positive attitude even in high-stress situations
- Ability to use sound judgment, multi-task and prioritize tasks
- Highly developed skills that demonstrate professional boundaries, conflict resolution, problem-solving, and crisis management
- Experience working with diverse populations required; experience working with clients with mental health and/or substance abuse a PLUS
- Proficient to advanced computer skills
- Knowledge of Dauphin County community resources REQUIRED
- Valid driver’s license, clean driving history, and reliable personal vehicle.
- FBI, Child Abuse, and State Police Clearances or the ability to obtain.
Why You'll Love Working With Us – Check Out Our Awesome Benefits!
✨ Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
🧠 Employee Assistance Program (EAP) – Because your well-being matters
❤️ Life Insurance – Peace of mind for you and your loved ones
💪 Short & Long-Term Disability – We've got your back when life takes an unexpected turn
💼 Pension Retirement Plan – Start earning a pension after just two short years of service
📈 403(b) Retirement Plan – Begin contributing on day one to secure your financial future
🌴 Generous Paid Time Off – Recharge with paid time off days and sick days
🎉 11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most
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